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Manhattan Operations and Maintenance – The Total Life-Cycle Solution |
The moment a building is commissioned, the work of operations and maintenance begins. As IFMA’s 2007 Trends and Future Outlook report states: “Organizations are facing the largest collection of aging buildings ever encountered. Deferred maintenance has taken its toll on facilities in which funding for repairs has been allocated elsewhere. IFMA research has shown that less than 25% have budgeted the recommended 2-4% of current replacement value for routine maintenance and repair. As facilities and infrastructure approach the end of their planned working life, decisions of repair, reuse or replace will be increasingly faced by FM professionals.” To make these critical decisions, Manhattan has provided a full suite of operations and maintenance applications which include:
1. Planned/Preventive/Predictive Maintenance
Manhattan provides full control of cyclical maintenance, resource scheduling and change allocations for all types of buildings and assets, both stationary and mobile. It can be used for the management of small assets to major capital plant and equipment. The full history of the maintenance of the asset is retained and it is integrated with Condition Assessment, Budgeting and Procurement data.
2. Help Desk (Reactive Maintenance)
The Manhattan Help Desk is a customizable Portal which enables prompt, efficient management of reactive maintenance calls, work order functionality and response monitoring and analysis. It includes resource scheduling and the ability to charge allocations from a workshop pool, as well as charge back the appropriate cost center. It is integrated with Work Order Processing, Contract Management, Project Management and Planned Maintenance, as well as property, tenant and lease information. Manhattan leads the Work Order Work Group of OSCRE and will include the resulting standard when it is completed and published.
3. Failure Simulation
The full life-cycle and maintenance history of each asset is retained including both planned and on-demand maintenance histories. This information can then be analyzed by the type of asset to help predict when assets will fail.
4. Replacement Planning
Replacement Planning is performed using a combination of reviewing the actual maintenance performed against an asset (both planned and on-demand) combined with condition assessment information. This information is collated and a replacement program is prepared which includes prioritization and budgets for the program over the planning period.
5. Service Level Agreements
Service Level Agreements can be attached to any records in Manhattan that are contracts between the Facility Management or Real Estate group and service providers that record the common understanding about the level of service-description of that service, priorities, responsibilities, guarantees, availability, performance, operation or other attributes of the service like billing and penalties if the SLA is violated. SLAs are often associated with Manhattan Help Desk or Manhattan Preventive Maintenance, for example.
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Operations & Maintenance