Manhattan Software, Inc. was incorporated in 1983 and is a global company with offices in 18 cities housing over 170 employees servicing over 250 live installations globally. The North American operations headquarters is located near Boston, Massachusetts.
Where are Manhattan located in the world?
London:
Queens House 55/56 Lincoln's Inn Fields London, England WC2A 3LJ (44 020 7269 8500) Headquarters for Raindrop
Paris:
121 Avenue des Champs Elysees Paris, France 75008 (33 1 53 57 29 34)
Manhattan employs over 170 professionals worldwide.
How many clients does Manhattan have?
Over 250 clients are actively using the Manhattan product suite.
How can I be assured Manhattan is staying abreast of facility management and real estate best practices?
Manhattan is a Learning Partner with CoreNet Global, both in the US and a Corporate Sustaining Member of IFMA. We also support standards developments as members of both Pisces and OSCRE. Manhattan chairs the Facility Management Work Group. In addition, Manhattan invests in industry research which is evident by its publication of white papers, articles and seminar presentations.
What vertical industries does Manhattan service?
Manhattan is used by any corporate, institutional or government organization. Our clients represent some of the largest financial services, utility, oil and gas, high technology, retail and pharmaceutical companies in the world as well as governmental agencies and higher education institutions.
What is Manhattan's position in the software world?
Manhattan is #306 in Software Magazine's 2007 listing of the top 500 companies.
What Analysts cover the real estate software space and how does Manhattan rank?
Manhattan is in the Leadership Quadrant in the 2006 positioning statement by Mike Bell, Gartner analyst.
How does Manhattan differ from other companies tracked by Gartner on the Integrated Workplace Management System Magic Quadrant?
Manhattan is the only company to provide support globally from its own offices around the world (see above for listing of locations). It is also the only IWMS to have a complete financial application and conduct on-going research in the field. It also has the best space planning and management application for facility management. In addition, Manhattan was created in a Web 2.0 environment for maximum configuration and useability. Finally, Manhattan has the most sophisticated Analytics Management.
GENERAL PRODUCT
What is an Intelligent Workplace Management System (IWMS)?
An Intelligent Workplace Management System is a solution which involves both software and consulting. It consists of the functionality of an Integrated Workplace Management System:
Real Estate Portfolio & Lease Management Project Management Space Management (CAFM) Maintenance Management (CMMS)
What are the applications in the Manhattan IWMS specifically?
The applications include: Manhattan Real Estate – The Most Comprehensive and Financial Real Estate Solution in the World Manhattan Facility Management – The Sustainable Solution for Managing Facilities
Manhattan's solutions are used to optimize corporate real estate to create competitive advantage. Corporate Real Estate is typically the 2 nd or 3 rd largest expense for organizations. Our solutions allow your Real Estate, Facility Management and IT organizations to plan for and track the total cost of ownership of all of your valuable assets which then allows the organization the ability to measure performance of your assets and make strategic decisions regarding your assets.
I am a CIO. What does Manhattan do for me?
Manhattan provides an advanced web-based real estate solution that integrates into your existing infrastructure. It is a tool for you to use to plan for and track your IT assets, as well as your corporate real estate and facility management resources. And since it has been created in a Services-Oriented Architecture (SOA) leveraging AJAX, Java and Web2 technology, you can be assured of the ease of configuration and usability of the product.
I am a Corporate Real Estate professional. What does Manhattan do for me
Manhattan allows you to link the strategy of your real estate with the strategy of your corporate business units. It provides you with the tools to manage your real estate assets both financially and functionally. Manhattan gives you your own GL which can link to the corporate ERP system and allow for sophisticated drill down reporting. It also allows you to compare the Total Cost of Occupancy (TCO) amongst all the assets in the portfolio.
I am a Facility Manager. What does Manhattan do for me?
Manhattan's global products and services can improve your facilities performance by enabling seamless workplace operation. It gives you the ability to service your customers through an easy to use self-service portal and ensure your buildings are being maintained for their maximum efficiency and effectiveness. In addition, Moves, Adds and Changes (MAC) can now be accomplished for less cost and with less downtime. You can also calculate each building's carbon footprint and compare performance.
My organization outsources much of the CRE and FM work. What does Manhattan do for me?
You need information on how your outsourcing partners are performing. You also have the option of owning this information, but have your outsourcing providers use Manhattan to do their ongoing work. Therefore, you can see, through the reporting and Executive Dashboard functions, at any time, if they are meeting their Key Performance targets.
What ERP systems does Manhattan interface to?
Manhattan interfaces to the major ERP systems including SAP, Oracle and Lawson.
What CAD and GIS systems does Manhattan interface to?
Manhattan has a two-way interface with AutoCAD as well as the ability to integrate with the major GIS systems, including MapGuide, Google, MapInfo and Arcview.
How do I get the latest upgrades to Manhattan?
If you are current with your maintenance, just contact your support manager who will help you understand what is in a new release and how to go about an upgrade.
BENEFITS/ROI
What kind of ROI can I achieve with Manhattan?
Gartner has estimated that an IWMS can reduce asset operating and capital costs by as much as 26%. Savings can be substantial in using Manhattan to:
Tightly integrate the administration of leases with accounts payable to minimize time and increase accuracy;
Reduce the time it takes to execute projects which lowers costs due to improved workflow and coordination;
Increase process improvements by identifying trouble areas and remediating the problem immediately;
Increase cash flow through componentized depreciation by being able to segment a building by subsystems which each have their own depreciation schedule.
What are benefits for SOX compliance realized from implementation?
Manhattan provides:
A rigorous, well-documented process in place that tracks acquisitions and dispositions across the portfolio;
Transactions completed in different geographical locations can use the same definitions, assumptions and metrics and be carefully documented;
A company can document its comprehensive real estate expenditures, including costs managed by vendors, consultants or business partners;
Accounting standards for excess space in the portfolio-and potential impairment costs-can be rigorously documented and consistently followed;
If the company uses synthetic leases to finance any part of its occupancy these structures can be consistent with the compliance provisions for these “special purpose entities.”
ADMINISTRATION
How much training is required to use Manhattan?
We offer tailored classes to clients and typically it takes 3-5 days of training for each major functional area.
IMPLEMENTATION
How is Manhattan installed?
Manhattan can be installed as part of your IT infrastructure and deployed as a thin client or web-based application, or on a secure Application Service Provider (ASP) basis via the Internet.
How involved does my IT department have to be in the implementation and support of Manhattan?
We recommend an IT representative spend about 25% of their time on the project to help with infrastructure and integration matters. Once implemented the suggested IT requirement is 20-25% of an FTE.
How quickly can we begin to use Manhattan after purchase?
The base implementation is a minimum of 4 months.
How easy is Manhattan to configure to our specific requirements?
The flexibility to configure the system around your business processes and rules is unique to Manhattan and a strong differentiator of our solution which uses the capabilities of a Web 2.0 architecture.
Does a user have control over who accesses their information?
Yes – Manhattan offers row and column level security.
What kind of support can I expect from Manhattan?
Multi-tiered support levels can be tailored to fit each client's specific requirements - from standard 8 hour support to 24/5 assistance on a national or global basis, through our local and global Help Desks.
REPORTING
Do I need a separate report writer to create and run reports?
Besides standard reports, Manhattan has a cross-form Report Wizard that enables simple ‘point and click' reporting across all key screens. It also integrates with leading business intelligence (BI) tools.
Can I create custom reports and then retrieve them again?
Ad hoc reports can be saved in the report Wizard for retrieval at any time.
What Business Intelligence software does Manhattan interface to?
Cognos, BusinessObjects, Crystal and MS Access can be used to report Manhattan data.
Can I create an Executive Dashboard to analyze Manhattan data?
Manhattan has an integrated Dashboard function as well as being able to integrate to leading Business Intelligence tools.
SECURITY and SCALABILITY
How can I make sure that my data is secure?
Manhattan's security module is very robust and offers a full audit trail to monitor what was changed, by who, from what, to what, and when.
How scalable is Manhattan?
Manhattan is highly scalable. We have clients with as few as 5 users up to clients with thousands of people accessing the system.
